Terms and Conditions
Effective Date: 12th December 2022
Welcome to the official website of Herhel Company Ltd. By accessing or using our website or services, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding.
1. Use of Website
1.1 Acceptance of Terms
By accessing and using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the website.
1.2 Eligibility
You must be at least 18 years old to use our website or book any service. By using the site, you confirm that you meet this requirement.
1.3 Account Registration
Some features may require account creation. You are responsible for maintaining the confidentiality of your login credentials and for all activities associated with your account.
2. Bookings and Payments
2.1 Booking Confirmation
When making a reservation for our services—whether safari tours, car rentals, or tent hires—you agree to provide accurate and complete information, including travel details and valid contact information.
2.2 Payment Terms
Full payment is required at the time of booking unless stated otherwise. We accept credit cards, debit cards, bank transfers, mobile money, and other secure electronic payment methods.
2.3 Cancellation and Refunds
Our cancellation and refund policies vary depending on the type of service and terms agreed at the time of booking. Kindly review the relevant cancellation policy provided with your reservation. Administrative or cancellation fees will be not more than 35% of the invoiced amount.
3. Services and Modifications
3.1 Service Descriptions
We strive to provide accurate details of all services offered, including safari tours, 4×4 vehicle rentals, tent rentals, airport transfers, hotel bookings, and guided experiences. However, services are subject to availability, and we reserve the right to change or substitute services where necessary.
3.2 Changes to Bookings
Requests for changes to confirmed bookings (e.g., dates, locations, or services) must be made in writing and are subject to approval and availability.
4. Intellectual Property
4.1 Ownership Rights
All content on our website including text, logos, images, videos, and other media is the property of Herhel Company Ltd and is protected under applicable copyright and trademark laws.
4.2 Restrictions on Use
You may not copy, modify, reproduce, distribute, publish, or use any content without prior written consent from Herhel Company Ltd.
5. Liability and Disclaimers
5.1 Service Availability
Our services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation of the website or any services offered.
5.2 Limitation of Liability
Herhel Company Ltd is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services, including but not limited to travel delays, losses, or system errors.
6. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal data.
7. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the United Republic of Tanzania. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts located in Dar es Salaam, Tanzania.
8. Changes to These Terms
We may update or modify these Terms at any time without prior notice. Any changes will be posted on this page with the revised effective date. Your continued use of the website signifies your acceptance of the updated Terms.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Herhel Company Ltd
NIC LIFE HOUSE, 2nd Floor, Dar es Salaam, Tanzania
+255 717 747 742
Email: info@herhel.co.tz or herhelgroup@gmail.com