PRIVACY POLICY

Effective Date: 12th December 2022

Herhel Company Ltd (“Herhel”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services including tour bookings, car rentals, and tent hire. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information when you use our website or engage with us:

  • Full name

  • Email address

  • Phone number

  • Billing or payment details

  • Identification documents (for specific travel arrangements)

b. Booking and Transaction Information

We may collect:

  • Tour package details

  • Travel preferences

  • Hotel and accommodation choices

  • Pick-up and drop-off locations

c. Usage and Technical Information

We automatically collect certain data through your use of the website:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Referring URL and geographic location

d. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and track website performance. You may disable cookies in your browser, but doing so may limit your ability to use some features.

2. How We Use Your Information

  • To provide and manage your bookings and transactions

  • To improve our website, services, and customer experience

  • To process payments and send confirmations or updates

  • To send promotional content (only if you opt-in)

  • To comply with legal obligations

3. Sharing and Disclosure of Information

a. Third-Party Service Providers

We may share your data with third parties such as:

  • Payment processors

  • IT support and web hosting providers

  • Transport and accommodation partners
    These parties are contractually obligated to protect your data and use it only as necessary to perform services on our behalf.

b. Legal Requirements

We may disclose your information where required by law, legal process, or governmental request, or to protect our rights and operations.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no system is completely secure, and we cannot guarantee 100% security.

5. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw your consent for marketing communications

  • File a complaint with a data protection authority if you believe your rights are being violated

To exercise these rights, please contact us using the contact details below.

6. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected personal data from a minor, we will take steps to delete the information promptly.

7. International Data Transfers

As Herhel Company Ltd serves both local and international clients, your data may be transferred to and processed in countries outside of your own. We take steps to ensure your data is treated securely and in accordance with this policy regardless of location.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Herhel Company Ltd
NIC Life House, Dar es Salaam, Tanzania
📞 Phone: +255 717 747 742
📧 Email: info@herhel.co.tz or herhelgroup@gmail.com

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